Information You Send Us
When you submit an enquiry, contact us by WhatsApp, or email the hotel, we use the details you provide to reply, manage your request, and support your stay.
If email delivery fails, a protected fallback copy of your enquiry may be stored on the website server for recovery. These fallback copies are automatically deleted after 30 days.
Booking and Restaurant Tools
Suite Lanka takes data protection seriously. All accommodation bookings are stored on Cloudbeds’ secure central management system. Cloudbeds runs on Amazon Web Services (AWS) with enterprise-grade security, including firewalls, intrusion detection, and 24/7 monitoring. Credit card details can only be accessed online by a senior director and are automatically deleted 14 days after check-out. Some restaurant bookings are handled through TableGo and credit/debit card details are not required. These services may process booking details under their own privacy terms.
Cookies and Local Storage
The website uses essential browser storage for functionality such as language selection and privacy preferences. Embedded booking, restaurant, map, and video tools may use their own storage when you interact with them.
Optional Advertising Measurement
With your permission, Suite Lanka uses AdRoll advertising technology to measure visits and advertising performance. AdRoll may place cookies or use similar identifiers and may share data with its advertising partners. AdRoll is not loaded unless you select “Allow marketing”. You can reject it when first asked or reopen “Privacy Choices” in the footer at any time.
Contact
For privacy questions, contact david@suitelanka.com.